![]() Chapter 5: Make It Safe: How to Make It Safe to Talk about Almost Anything. If needed, share your view of things in a noncombative way. Chapter 1: Whats a Crucial Conversation And Who Cares Crucial Conversation. In Chapter 5 we recommended that whenever you notice safety. If appropriate, reengage with the person who shared the feedback and acknowledge what you heard, what you accept, and what you commit to do. Lets start this chapter by visiting a crucial conversation. Look for truth rather than defensively poking holes in the feedback. Take a time-out if needed to recover emotionally and process what you’ve heard. Detach yourself from what is being said as though it is being said about a third person. Breathe deeply, name your emotions, and present yourself with soothing truths that establish your safety and worth. Then use four skills to manage how you address the information others share: 1. At first glance, you might assume that this book is for high-powered CEOs or people who are often in a position to negotiate high-stakes trade deals. How to have a successful conversation when tensions are high. “Retake your pen” by taking steps to secure your safety and affirm your worth. by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler. When you find yourself reacting to hard feedback, remind yourself that your reaction is largely within your control. When you do differ significantly, don’t suggest others are wrong. Chapter 5: Make it Safe: How to make it safe to talk about almost anything In a dialog, when its safe you can say anything. ![]() If others leave something out, agree where you share views then build. Take your best guess at what they may be thinking and feeling. One conversation is the literal conversation that is visible. As others begin to share part of their story, restate what you’ve heard to show not just that you understand, but also that it’s safe for others to share what they’re thinking. Step 5: Examine your personal contribution to this issue. Increase safety by respectfully acknowledging the emotions people appear to be feeling. Start by simply expressing interest in the other person’s views. Then use four powerful listening skills to retrace the other person’s Path to Action to its origins: Start with an attitude of curiosity and patience. Ks class in the first vignette, students and teachers can become engaged in a substantive, assessment conversation. To encourage the free flow of meaning and help others leave silence or violence behind, explore their Path to Action.
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